This course explains the installation, configuration and use of Packeteer’s ReportCenter Version 3 reporting application. It starts by introducing the use, architecture and features of ReportCenter before detailing installation considerations and initial configuration options. It then concentrates on the configuration of the ReportCenter Server, Configuration Agents and general administration. Finally, the use and interpretation of Queries, Reports, and the integration of Flow Detail Records (FDR) Reports are examined before explaining how to create customized Reports and Query templates. Delegates will gain extensive hands-on experience of the ReportCenter User Web Portal and the Administration Console to configure the various ReportCenter elements and generate Reports, FDR Reports and Queries.

Prerequisites: Students must have practical experience of using the PacketShaper browser interface, particularly of the Reporting tools. Familiarity of the concepts and use of such tools as the Response Time Management (RTM) variables and other performance related metrics will be a definite advantage.

Objectives: Delegates will gain the theoretical knowledge and practical experience to enable them to: ·Fully understand the primary ReportCenter components and requirements for installation ·Plan, install and perform initial configuration of ReportCenter ·Use the Administration Console to define the Network Hierarchy, and to set up the Collection Agents for the collection of PacketShaper data and receipt of Flow detail Record (FDR) data ·Perform ReportCenter administrative tasks such as alarm configuration, addition of users, etc. ·Generate and interpret Reports and Queries, (including Exception) with and without using existing templates ·Use and interpret the extensive FDR Host Reports and Flow Queries ·Define and configure Report and Event notification options ·Use Reporting tools to analyse network and application performance and identify any problem areas

Outline: Key topics covered include: ·Features and tools ·Workflow and reporting procedures ·Architecture and components ·Management and user interfaces and consoles ·Installation requirements and strategies ·Initial set-up ·Performance turning ·Configuration of Collection Agents (for Measurement Engine and FDR data) ·Configuration of the Report Server ·Creation of Reporting Hours profiles ·Network Hierarchy design ·Creation and configuration of PacketShaper Devices, Components and Applications ·Configuration of Performance profiles ·Administration of Users ·Generation of pre-defined Reports ·Definition of Custom Reports using the Wizard ·Generation of Flow Detail Record (FDR) Host Reports ·Saving and emailing Reports ·Creation of Queries and Templates ·Creation of Flow Queries and Templates